Accenture Federal Services has today announced it has been selected by the Treasury Department as the lead contractor for the IRS’ Account Management Services (AMS) system. The five-year contract calls for Accenture to help implement new business requirements, tools, and other automation processes to better support taxpayer casework.
“Ensuring that taxpayers have trusted resources available to help meet their tax responsibilities has always been a top priority for the IRS,” said Matt Tait, who leads Accenture’s work with the Treasury department. “This work will streamline operations and maintenance, making customer service operations more efficient and effective.”
The contract work will enable the IRS to continue improving customer service for taxpayers by improving application performance, automating manual risks, and providing the versatility needed to easily adapt to ongoing legislative changes. The work will also enable the system to display and validate changes to updated taxpayer accounts, and store and manage actions that include case transfers, case closures and correspondence.
The AMS system manages nearly 40 thousand users and scans more than 60 million taxpayers documents. AMS provides its customer service representatives with real-time access to account information from any location, focusing on its Correspondence Imaging Inventory (CII); which Accenture helped to build in 2003.