Everson broke down intelligent automation into three categories.
Class one: basic process automation or robotic process automation. This class of AI presents the ability to automate structure data. Then, “analysts can take on more value-added activities like with citizen engagement and more interesting work for the employee,” he said.
Class two: language and learning assistance, most commonly used for chatbots. The common uses for this technology include checking application status, resetting passwords and IT service management.
Class three: AI, high-level cognitive engine learning. “These are the Watsons of the world,” as Everson put it.
With these technologies already being adopted by agencies and companies, the only constraint is budget, which Everson cited as “one of the things that always hampers innovation.”
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